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CLIENTS RIGHTS, COMPLAINTS & RECORDS

Business Violation Concerns

If you believe you have been a victim of fraudulent or deceptive business practices in the State of Texas, you may contact the Texas Attorney General’s Office to file a consumer complaint.

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Texas Attorney General Consumer Complaint Portal:
https://consumerprotection.texasattorneygeneral.gov/consumercomplaintportal/s/

 

Learn more about your consumer rights:
https://consumerprotection.texasattorneygeneral.gov/

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License Violation Concerns

If you believe a clinician has violated their code of ethics and/or licensing regulations, you may contact the Texas Behavioral Health Executive Council (BHEC).

 

Texas Behavioral Health Executive Council (BHEC)
1801 Congress Ave., Ste. 7.300
Austin, TX 78701
(512) 305-7700
Investigations/Complaints (24-hour, toll-free): (800) 821-3205

 

BHEC Contact Page:
https://bhec.texas.gov/contact-us/

 

Texas Administrative Code (behavioral health rules):
https://texreg.sos.state.tx.us/public/readtac$ext.viewtac

 

Request Records

Records are retained for 7 years, or 5 years after a former minor client reaches age 18, as required by Texas record retention guidelines.

If you would like to request access to your records please do so in writing and email: katie@abundantlifeandassessment.com

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Administrative charges may apply for records requests as permitted by law.

CONTACT

SEND A MESSAGE

PHONE:

(817) 713-6433

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EMAIL: 

katie@abundantlifeandassessment.com

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ADDRESS: 

6777 Camp Bowie Blvd.

Please do not text to this number

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& ASSESSMENT,  SOLUTIONS, PLLC  

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1) Clients who wish to obtain a copy of their Mental Health Records please submit a request in writing and allow 15 business days for her to complete your request. 

2) Any client who wishes to file a compliant about their mental health therapist please do so in accordance with the rule 884.2. and with the Standardized Complaint Form. All complaints must be submitted on the Council-approved complaint form. The complaint form shall be obtained free of charge from the Council's website or by requesting a copy from the Council. Please see the link above. You may also file a Consumer Complaint online with the Office of Attorney General’s Consumer Protection.

3) If you wish to contact the Texas Behavioral Health Executive Council, please do so here.

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