CLIENTS RIGHTS, COMPLAINTS & RECORDS
Business Violation Concerns
If you believe you have been a victim of fraudulent or deceptive business practices in the State of Texas, you may contact the Texas Attorney General’s Office to file a consumer complaint.
Texas Attorney General Consumer Complaint Portal:
https://consumerprotection.texasattorneygeneral.gov/consumercomplaintportal/s/
Learn more about your consumer rights:
https://consumerprotection.texasattorneygeneral.gov/
License Violation Concerns
If you believe a clinician has violated their code of ethics and/or licensing regulations, you may contact the Texas Behavioral Health Executive Council (BHEC).
Texas Behavioral Health Executive Council (BHEC)
1801 Congress Ave., Ste. 7.300
Austin, TX 78701
(512) 305-7700
Investigations/Complaints (24-hour, toll-free): (800) 821-3205
BHEC Contact Page:
https://bhec.texas.gov/contact-us/
Texas Administrative Code (behavioral health rules):
https://texreg.sos.state.tx.us/public/readtac$ext.viewtac
Request Records
Records are retained for 7 years, or 5 years after a former minor client reaches age 18, as required by Texas record retention guidelines.
If you would like to request access to your records please do so in writing and email: katie@abundantlifeandassessment.com
Administrative charges may apply for records requests as permitted by law.
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